DN
Desigan N

1 reviews | Active since Aug 2011

29 Jan 2019, 07:19

VODACOM and their Employees are **********

24 month Vodacom contract came to the end of period Opted to end the contract.

Then, Some ********** activities occurred on my account . 2 new contracts were added

I reported this to Vodacom customer care - 9th Jan and furthermore the ***** Department. No help from customer care as they keep redirecting me to the ***** team. The ***** team does not respond. Reported to *****. - 20th Jan without any responses.

Customer care confirmed that no debit will be charged to my account... Now, 9 days later R1336 debited from my account due to Vodacom employees who **********ly taken up new contracts on my name.

Vodacom still has not HELPED in anyway. 10 emails later...

0
Replies (3)
DN
Desigan N's update29 Jan 2019, 07:20
Reviewer Update
Authentication Response ***~857C
Vodacom
Vodacom's reply29 Jan 2019, 09:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
DN
Desigan N's update14 May 2020, 14:44
Reviewer Update
Still a DAMN issue with VODACOM !!!
My ***** case has not been resolved to date. I have however found out that my CREDIT SCORE has been affected by YOU VODACOM.