Vodacom and their customer CARE-LESS service!!!!

<p>Oh Vodacom oh how you keep letting me down. <br />I wish you could up your systems or have better control but the amount of ********** that goes on is ridiculous!! I have a Wi-Fi ****le that only gets used when away on holiday.</p> <p>There's been no issues for months, I pay the usual R100 for my 2GB and then I'm hit with over R2000 for May and June? This morning I receive my itemized billing, and notice there's a thing called : *calls - data services*. I phone the call centre to find out what this astronomical charge could possibly be for, only to find out it's for internet subscription for !!!!MOBI GAMES!!!!! are you serious???? I've never subscribed to these things in my whole life as I am fully aware of the costs involved. I am now R3200 out of pocket.</p> <p>When the number for the ****le is entered on my phone a Sunesh pops up on truecaller? No offence but I'm not Sunesh and have never used that SIM card to call anyone for them to save that contact! BECAUSE IT'S IN THE ****** DOBGLE. So low and behold, the customer call centre guy tells me 'well I'm going to have to contact mobi games'... well ****, have you tried googling that to even try find a contact number???? IMPOSSIBLE</p> <p>When I first noticed vodacom charging me for this I cancelled the contract on TUESDAY 3 July 2017 because of this, and the guy this morning tells me it wasn't cancelled??? Come on okes. I know you need the contracts but then up your game. I rate this is inside vodacom and they've cloned my sim card but even if it's not you guys haven't even tried to help calm me down or try see if you can help? Surely to goodness there's still a few employees of yours that take customer service seriously and try help where possible.</p> <p>P.s i hope karma hits the person enjoying over R20 a day ****** games at my expense. May your phone get ****** and leave you bored!!!!!</p>