Vodacom and their consultants are useless when coming to help clients

From the 11 February I received a message about a *****ulent sim swap went to the store to swap it back to me coz via the phone consultants were unwilling to help. After i called vodacom to change from sim swap being done over the phone to being done in store. Two days later a sim swap was done in store, called vodacom they said i should go to a store to stop the sim swap since it was still pending, but i asked them at which store was the sim swap done they refused to give that information.I went to Savannah Mall to stop the sim swap and flag my number. After "flaging"my number as they said they did, 4 hour later a sim swap was done in store again called vodacom to ask which store was the sim swap done again they refused to tell me saying "we don't have that information " it seem someone at a vodacom store is doing this *****ulent activities.I went to mall of the north vodacom store and the consultant at the store was surprised when i told them a consultant over the phone refused to give me information about where the sim swap was done. I've spend so much time,effort and money going up and down to vodacom store but no help.

Vodacom it's very useless, mind you i have been using the numbers for more than 12 years and now i have to abundant the number becuse of vodacom that continue to fail me. Even the contract that i have woth them I'm considering canceling it because vodacom is very useless, and some of their staff is *********** like the company.