Vodacom and their bad consultants

My wife and I called 1st December 2023 to switch her contract to prepaid, the consultant was very hesitant to cancel the contract and tried pushing us to rather take a lower package, her contract was suppose to end 30dec 2023 and we finally got the message across we want to go prepaid, and YET her contract was never cancelled, we phoned today to follow up and there is no record of the cancellation, after trying to convince another consultant we only want prepaid for 10 minutes she processes the cancellation, but now we have to pay another month!! Terrible Vodacom, we will suggest to all our friends and family to never do business with Vodacom! You guys are ridiculous! And supposedly there is nothing that can be done to switch her to prepaid immediately. PATHETIC. We have the logs for the first call in December, that consultant that never processed the cancellation should get a formal warning, or maybe Vodacom trains them to do this…*****ing money from their clients, nice work