JM
J.D Moore

1 reviews | Active since Mar 2019

29 Mar 2019, 15:04

Vodacom and their ability to con everone

So this is a review for Vodacom and the service I got from them at their branch in Mall @ Reds on black friday 2018.

I got there to upgrade my phone contract and they had a special going on for Black Friday 2018 saying that if you upgrade during the Black Friday weekend you get an additional 55gb of data and that didnt not specify how long it would last.

So I thought to myself this is great and would work nicely to view some netflix.

After a lot of calls to Vodacom and talking to one of their consultants, they gave me 5gb of data which expired in a week, they reversed it after I phoned them to say it is 55gb of data and not 5gb of data.

Now four (4) months down the line and with ZERO data been given to me, they have the audacity to tell me they dont know of any such specials and that they wont credit my account in any way whatsoever.

I think its very poor service from them towards their clients.

0
Replies (3)
Vodacom
Vodacom's reply29 Mar 2019, 15:19
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Mar 2019, 17:34
Official
Dear John, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards  Consumer Website Team(SA)    
Vodacom
Vodacom's reply29 Mar 2019, 17:34
Official
 Dear John, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards  Consumer Website Team(SA)