Vodacom and the pathetic Service

I have paid R1249 as per EFT for my bill.

I also settled 2 cellphone contracts as per signed document and the account ls were never closed, hence the reason why a fee outstanding...I'm still awaiting vodacom to get back to me advising the accounts were settled. at the same time I have been trying to upgrade me fibre for the past two weeks already to the 200mbps upload and download speed from the current 100mbps upload and download as the contract already ended 27 March 2023. I have called in several times for help, emailed Vodacom how many times and yet I am still not helped. I'm am now considering calling my services with Vodacom to go elsewhere as this is nothing but a waste of time. everytime I speak to a consultant I get to the stage where they will send me a SMS or email for digital approval or something and I never receive anything, my details have never changed yet...this is the kind of service Vodacom providing me as a customer. The package deal I opted in for is the special on 24 months being R699 for the first 4 months. I also wanted to add the super WiFi router to the deal of R42 odd over 24 months yet I'm told they don't have the stock or the deal when I'm being called about. So my question is why advertise this deal. I have also noticed for the past 2 to 3 months I'm paying for 100mbps upload and download speed of my internet but I'm currently only getting 50mbps download speed l, I have queried this and also no further feedback or response has been received, How am I being compensated for this l???the account was in good standing order however due to the lack of communication received the account now falling behind and as I said I'm now wanting to cancel my services with Vodacom completely. it's utter **** that my query or assistance in this regard has not been resolved in any of the above mentioned issues