Vodacom and the deezer service offered

I raised an issue on 26/11/2019 with Vodacom around the deezer service. The incident has been closed and I have been told multiple times that it is resolved. Yet it is not. Every time a new incident is raised i am told to wait a further 24 to 48 hours. It is not the 7/12/2019 and I am still not able to use the service. I was asked by the online escalations team to send through screenshots of which I had already previously done!! These were sent again with out reply. I have since followed up with the online team more than once and received no response. It is shocking service!! Needless to say the gentlemen who I spoke to from that team was rude. I am regretting my decision to upgrade and stay with Vodacom and there seems to be no urgency with their customer service. DONT OFFER A SERVICE TO CUSTOMERS IF YOU CAN'T DELIVER!