1 reviews | Active since May 2016
Vodacom and the backdoor schemes
Hi Peter
I have a cellphone contract with Vodacom. I recently discovered that my airtime disappeared. I contacted customer care and to my surprise I have been subscribed to a number of things I have no idea I subscribed to and I have screened trough my sms and could not find a trace of any subscription I have made willingly or unwillingly. Immediately after the call i received 5 sms's stating I have been unsubscribed and if I want my airtime back I must wait 7 days
During this contract I was subscribed to a 1gig monthly subscription with out my knowledge but was able to stop it but didn't do anything as I had the data and they stopped the subscription. This is way different and I have nothing to show for my Airtime that's gone Can you assist me please
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team