Vodacom and the attitude

I am furious at the incompetence and attitude of Vodacom and it’s consultants. I’ve app**** for a contract online, took me a week to finally get a response after I had to follow it up. I received an email stating my app was approved, because my speaker on my phone don’t work i asked if I can rather collect in a store. I got confirmation from Lundiwe that Waterfront will keep the phone for collection. The consultant that assisted me did not bother asking me anything & ended up doing a new app, telling me he needs management auth and I should come bk in the morning. Told him my app is approved and he then he flips on me, a client! Saying he should go out for fresh air. I go back sat morning only for the manager Roxanne to tell me that she cannot give me a phone because it was an online app. Apparently Vodacom is not Vodacom, it’s online and branch, According to my understanding.eft the branch again without a phone. Today, Monday, I have spent more tho a hour sorting this out, only for the manager, Mieshack to call me, tells me to hold and then blind transfers me to another department. How can I not be upset and irate? Vodacom has left a terrible taste and I cannot deal with dealing and explaining my situation again for probably the 7th time. I do not have time to waste trying to explain to Vodacom’s consultants my query again. If this is a way to tell me to take my business somewhere else, I got the message loud and clear, as everyone just seems to be passing the buck and blaming departments, not realizing that it’s Vodacom as a whole getting the bad name.