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Desiree A
1 reviews | Active since Mar 2019
14 Aug 2022, 06:53
Vodacom and the abuse
I logged a SR ticket with the fibre department on the 1st of August – my internet just stopped working – I have called every day since for an ETA on a technician and the agents CANNOT provide ANY information except for blaming Nokia for not responding to their emails the agents do not have a contact number for nokia I don’t even want to get into the logic regarding that. And no one ever follows up NOT once –
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Vodacom's replyOfficial
14 Aug 2022, 17:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2022, 17:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Desiree A's updateReviewer Update
16 Aug 2022, 09:49its 2 days later and still no call from a consultant
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Desiree A's update16 Aug 2022, 09:49
Reviewer Update
its 2 days later and still no call from a consultant