Vodacom ***** and Terrible Customer Service

On 18.07.25 I received SMSs stating that my new contract on a number I have never seen before has been activated. Then continuing to inform me that the amount of R 694.00 will be debited in 48 hours. I phoned the call center thinking this was just some typing error or sent to the incorrect number. The agent confirmed that a new contract had been taken out on my existing contract and that I would indeed be debited within 2 days (which has already happened). The agent then said it was my responsibility to get an affidavit and submit my documents to their ***** department, as if this is my fault. The agent then also said he would put a block on that number in the interim so nothing further can occur.

I went through the ridiculous process, submitted all the documents I needed to their ***** department. I received a ticket number and was advised by an automated email that someone will get back to me with feedback. A couple of days went by, and I received a notification that my ticket had been closed, without any communication from vodacom or the ***** team.

Then on Thursday 24.07.25 I received more SMSs stating that a 120GB data bundle had been activated as well as 1000min bundle. I called in again, this agent now stated that the previous agent had not put a lock on the number and that this *****ster was still doing as he/she pleases. This 2nd agent then went along and said that they have blocked the number and put a ***** alert on my account. There has still been no feedback from ***** on how this was even possible.

Then we get to Sunday 27.07.25 and would you believe it, two 60GB data bundles and a 120GB had been activated. Having to call in once again, explain my case yet again, this agent giving me the same story about the number not being blocked and that they are going to block it and put a ***** alert on the account blah blah blah. This 3rd agent however, advised they have escalated this and that he will be in contact with me by 5pm Monday evening 28.07.25 for the latest. Today is 29.07.25 and I have received no response from this agent or the ***** department. I am shocked firstly that someone can open an account on my contract and that I can be debited from this. Then secondly, shocked at the level of incompetence from the vodacom staff.

I have now filed a case with the National Consumer Commission and awaiting feedback from them. I will also be canceling by existing contract with vodacom and would advise everyone I come in contact with to stay far far away from this terrible service (or lack thereof) provider.