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FjlFerdi F

1 reviews | Active since Jun 2016

23 Jun 2016, 09:21

Vodacom and Sony - Repetitive Repair issues Uncommitted Service - Complete Negligence :-(

<p>I have a Sony M4 Aqua, which I updgraded to Mid January 2016<br />From day 1 the GPS guidance was giving me issues.<br />I have sent it in for the Third(3) time, Everytime they are telling me it is fixed, but its not!<br />Its now the end of June 2016 - 6 MONTHS LATER!<br /><br />How Could Sony-Africa and Vodacom be so careless and Uncommitted with their Customers?<br />After I sent in the phone for the second(2) time I dealt with the Store Manager - Lindy-Lee Coetzee (Vodacom/vodashop Greenstone mall)<br /><br />I have made screen recordings how the GPS gets lost and is not on track with vehicle movement. I have copied this on a CD. Lindy Had discussions with Vodacom and Sony, but I can see Vodacom and Sony is uncommitted and just does NOT CARE about People/Customers!<br /><br />I have sent letters and more letters via email<br /><br />Its realy disgracefull! Its time to Move to a better connection MTN</p> <p><br />I have been patient, but Now any human being will be frustrated and very upset to say the least!<br />6 Months! Patetic<br /><br /></p> <p>I am rather sceptical, but will hold my faith once more in Vodacom and Sony</p> <p> </p> <p>Regards,<br />Ferdi</p>

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Replies (3)
Vodacom
Vodacom's reply23 Jun 2016, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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FjlFerdi F's update23 Jun 2016, 09:25
Reviewer Update

Job Numbers:
********** 3; ********** 9; ********** 9 - most recent

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FjlFerdi F's update23 Jun 2016, 09:29
Reviewer Update

Sony-M4 Aqua model # E2303; IMEI - 3 ********** - **********