1 reviews | Active since Jun 2016
Vodacom and Sony - Repetitive Repair issues Uncommitted Service - Complete Negligence :-(
<p>I have a Sony M4 Aqua, which I updgraded to Mid January 2016<br />From day 1 the GPS guidance was giving me issues.<br />I have sent it in for the Third(3) time, Everytime they are telling me it is fixed, but its not!<br />Its now the end of June 2016 - 6 MONTHS LATER!<br /><br />How Could Sony-Africa and Vodacom be so careless and Uncommitted with their Customers?<br />After I sent in the phone for the second(2) time I dealt with the Store Manager - Lindy-Lee Coetzee (Vodacom/vodashop Greenstone mall)<br /><br />I have made screen recordings how the GPS gets lost and is not on track with vehicle movement. I have copied this on a CD. Lindy Had discussions with Vodacom and Sony, but I can see Vodacom and Sony is uncommitted and just does NOT CARE about People/Customers!<br /><br />I have sent letters and more letters via email<br /><br />Its realy disgracefull! Its time to Move to a better connection MTN</p> <p><br />I have been patient, but Now any human being will be frustrated and very upset to say the least!<br />6 Months! Patetic<br /><br /></p> <p>I am rather sceptical, but will hold my faith once more in Vodacom and Sony</p> <p> </p> <p>Regards,<br />Ferdi</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Job Numbers:
********** 3; ********** 9; ********** 9 - most recent
Job Numbers:
********** 3; ********** 9; ********** 9 - most recent
Sony-M4 Aqua model # E2303; IMEI - 3 ********** - **********
Sony-M4 Aqua model # E2303; IMEI - 3 ********** - **********
