JT
JILL THEWLIS-HUNTER

1 reviews | Active since Aug 2013

09 Feb 2015, 16:14

Vodacom and Sony a joke!

Two months ago I bought the Sony Z3, along with a new contract, from vodacom blue route. I spent just short of R4000 for the phone and was back less than 2 months later as phone is broken! After 4 weeks of repairs I receive a text to say my phone is ready for collection. When I arrive at blue route they say \well actually it can't be fixed due to water damage". Interesting considering this is supposed to be dust and water resistant and only received a few splashes on the screen. Proved by the photos I took as none are underwater. Vodacom now prepared to do ABSOLUTELY NOTHING and take no responsibility although they were the ones who made the profit!!! Sony is a bunch of ***** as their ad for this phone clearly shows the user submerging the phone under water to take a photo of a fish!!!! Someone needs to be held responsible for this faulty product and beyond shocking service!"""

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2015, 07:28
Official
Hello jillt18,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team