aH
ashton H

1 reviews | Active since Sept 2015

15 Sept 2015, 12:12

vodacom and smart call

get a sms Thursday (10th sep) to say my data bill is high at R11000 so i phone and they tell me its sms's!<br> i tell them its a data contract you cant sms on the ipad! so then they say there is something strange going on and some one will look into it.<br> then i get a call today (15th) to tell me its smart call billing me.so i asked for proof that i signed up or sent the smses which they cant give me. so i phoned smart call. and they tell me vodacom must ask them for it.<br> first off this is a data contract you cant sms on it!? second off no one can give me any proof that i signed or agreed to this airtime Smart call thing that has been put on my bill AND this is on two different sim cards in two different houses.....WHAT'S GOING ON??? WHY AM I DOING ALL THE PHONING AROUND <br> does non of this seem Odd to you guys?? something is going on and no one is helping me<br>

0
Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 13:48
Official
Hello ajh80,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team