Vodacom and Skynet Horrible service

I havd ordered a sim only from Vodacom. I was advised my simcard will be delivered between 3-5 workings. The simcard was not delivered on time. at first when I called to find out why the simcard was not delivered, I was advised by Skynet Vodacom did not provide the complete address. They did not include the company name and the floor.

To my Suprise as well my account has been debited and I have yet started using the simcard. I was told after I receive the simcard, and it is activated that is when I will be debited. I dont understand why was I debited and yet the simcard had not arrived yet. This is unfair to be billed for something I have not received.