Vodacom and SkyNet courier delays
Hi. Over one month to cancel a contract and apply for a new one and get the new devices ... over a week for delivery and apperantly couriers lost the package? Really?
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Replies (4)
Vodacom's replyOfficial
08 Feb 2023, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2023, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
08 Feb 2023, 15:10Hi
OK thank you, when will this happen? I am expecting delivery of the devices that I ordered and have been told about 3 or 4 times it will be delivered on 30th Jan, then 1st Feb, the 6th Feb ...
I can go collected it if needed BUT what is the issue? Why is what is being told not what is being showed?
Thank you
Yatish
OK thank you, when will this happen? I am expecting delivery of the devices that I ordered and have been told about 3 or 4 times it will be delivered on 30th Jan, then 1st Feb, the 6th Feb ...
I can go collected it if needed BUT what is the issue? Why is what is being told not what is being showed?
Thank you
Yatish
's update08 Feb 2023, 15:10
Reviewer Update
Hi
OK thank you, when will this happen? I am expecting delivery of the devices that I ordered and have been told about 3 or 4 times it will be delivered on 30th Jan, then 1st Feb, the 6th Feb ...
I can go collected it if needed BUT what is the issue? Why is what is being told not what is being showed?
Thank you
Yatish
OK thank you, when will this happen? I am expecting delivery of the devices that I ordered and have been told about 3 or 4 times it will be delivered on 30th Jan, then 1st Feb, the 6th Feb ...
I can go collected it if needed BUT what is the issue? Why is what is being told not what is being showed?
Thank you
Yatish
's updateReviewer Update
08 Feb 2023, 16:50Hi
OK thanks.
Yeah, it is escalated and I have been sharing the chats between Whatsapp and Twitter ... but is it moving forward?
Skynet says "I have escalated to our Vodacom team for further assistance. They will advise of the way forward." and previously "I did follow up and it seems the parcel cannot be located"
I have sent the messages through Twitter to Vodacom.
As an end user, I have an old temporary phone and no new phone that I beleive started 1 Feb ... I think ... Really?
Thank you
Yatish
OK thanks.
Yeah, it is escalated and I have been sharing the chats between Whatsapp and Twitter ... but is it moving forward?
Skynet says "I have escalated to our Vodacom team for further assistance. They will advise of the way forward." and previously "I did follow up and it seems the parcel cannot be located"
I have sent the messages through Twitter to Vodacom.
As an end user, I have an old temporary phone and no new phone that I beleive started 1 Feb ... I think ... Really?
Thank you
Yatish
's update08 Feb 2023, 16:50
Reviewer Update
Hi
OK thanks.
Yeah, it is escalated and I have been sharing the chats between Whatsapp and Twitter ... but is it moving forward?
Skynet says "I have escalated to our Vodacom team for further assistance. They will advise of the way forward." and previously "I did follow up and it seems the parcel cannot be located"
I have sent the messages through Twitter to Vodacom.
As an end user, I have an old temporary phone and no new phone that I beleive started 1 Feb ... I think ... Really?
Thank you
Yatish
OK thanks.
Yeah, it is escalated and I have been sharing the chats between Whatsapp and Twitter ... but is it moving forward?
Skynet says "I have escalated to our Vodacom team for further assistance. They will advise of the way forward." and previously "I did follow up and it seems the parcel cannot be located"
I have sent the messages through Twitter to Vodacom.
As an end user, I have an old temporary phone and no new phone that I beleive started 1 Feb ... I think ... Really?
Thank you
Yatish
Vodacom's replyOfficial
09 Feb 2023, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team