SA
Sharnoldt A

1 reviews | Active since May 2019

31 May 2019, 15:36

Vodacom and sevendegrees fibre lying agents

VODACOM FIBRE SALE AGENTS ARE ******** PPL.its vodacom and seven degrees. I had 2 agents sit on my house and **** to our faces. My partner and I had signed on for fibre through another company but would only get ut in Feb, these two agents, RACQUEL and another gent told us to cancel the the fibre with the other company and go with them cause we will have our fibre by end of Jan. We signed for a special of 599 for the fibre, but, we get a free LTE while we wait the first month, with the router, and a one month free. We were told there is no roll OVER Costs, and we only pay once the fibre is installed. They had promised in 21 days we will have fibre...... Yet, here we are almost six months later and no fibre, the worst part is that not one person has gotten back to us yet not even the agent who's number I WhatsApp and it shows its read. The part that gets to me, is we were suddenly billed a month ago for LTE from Jan. Now our phones have been blocked, and we slapped with a 3300 bill. When I go to vodacom they say phone sevendegrees, sevendegrees says phone vodacom. This has been my challenge for two months. No answers and the ppl at sevendegrees swear at me on the phone. Now they say we signed a lte contract, when what we signed was a fibre contract. The more we say its fibre we signed for the more we get told "we can't help u till u pay the bill". This is utter *****. And I will also be taking this to a lawyer. PPL B CAREFULL OF THEM. if u c the sevendegrees sticker with vodacom..... Run away as far as possible

0
Replies (2)
Vodacom
Vodacom's reply31 May 2019, 16:06
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
SA
Sharnoldt A's update13 Jul 2019, 23:52
Reviewer Update
No!! The billing is not correct. We are being billed for **** we did not sighn for. I have left this long enough. I have also gotten hold of the table talk and am meeting them to actually put this in the papers also. If this is not sorted out in 14 days I'm taking full action and u will c us in court