GH
Gerda H
1 reviews | Active since Nov 2019
01 Dec 2023, 07:21
Vodacom and samsung voucher ****
I was promised in August 2023 3 x R3500 vouchers with my upgrade of my 3 contracts to Samsung phones. Ive been waiting 3 months for this vouchers. The person that "sold" me these upgrades promises I woild get it with my phones - did not happen. When I called in the second consultant said my debitorder had to go off once. Aftrr it did, still nothing. When I called in again, they said the debit order had to go off 3 times which it did by now. Then they gave the the contact number of the voucher department. I would definiatrly get it before end of November.Yesterday I called just to hear that VODACOM and SAMSUNG hasnt given them vouchers in quite a while. Be aware, its a ****.
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Vodacom's replyOfficial
01 Dec 2023, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2023, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GH
Gerda H's updateReviewer Update
02 Dec 2023, 19:45Thr same day Vodacom Phoned me and latrr yhat day I received my 3 voucher. Oh wow, what a relieve. I tried to use it on TAKEALOT - SORRY !!!!!invalid code. Vodacom really sucks on customer service. They **** a client into upgrading to a certain phone. I have been a client for 30 years, worst service ever. I want my vouchers, Vodacom. What you are doing to your customers is wrong.
GH
Gerda H's update02 Dec 2023, 19:45
Reviewer Update
Thr same day Vodacom Phoned me and latrr yhat day I received my 3 voucher. Oh wow, what a relieve. I tried to use it on TAKEALOT - SORRY !!!!!invalid code. Vodacom really sucks on customer service. They **** a client into upgrading to a certain phone. I have been a client for 30 years, worst service ever. I want my vouchers, Vodacom. What you are doing to your customers is wrong.