1 reviews | Active since Apr 2017
Vodacom and Samsung promotion on Samsung TV
<p>I upgraded my phone on 26 November 2016, with the upgrade I was supposed to get a Samsung TV. Today is the 5th of April 2017, after numerous visists to the Vodashop in Kolonade centre and numerous e-mails to ********** I still did not receive the promised TV. I received numerous e-mail references from the ********** e-mail address, but not one call or e-mail back. The people at the vodashop in Kolonade are either not willing to help or they just do not care, when I get there they only ask if I got a reply?? This was a Vodacom and Samsung promotion, I do not see why I should wait almost 5 months for this. I think Vodacom and Samsung are both at fault here and both of these companies just do not care about their customers or customer service. Really USELESS!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It has been 2 days now, these huge companies just do not care about there customers.
It has been 2 days now, these huge companies just do not care about there customers.
Nothing seems to help to get services out of these huge companies, Vodacom still has not contacted me. What can I do next??????
Nothing seems to help to get services out of these huge companies, Vodacom still has not contacted me. What can I do next??????
Hi, nice one, I have done that about 30 times, they do not reply.
Hi, nice one, I have done that about 30 times, they do not reply.
Samsung and Vodacom is really useless, this whole thing has still not been resolves. What does a customer need to do to get reaction out of these companies??
Samsung and Vodacom is really useless, this whole thing has still not been resolves. What does a customer need to do to get reaction out of these companies??