VODACOM AND SAMSUNG HAND IN HAND, MORE LIKE HAND IN ****. PAY PROMO PRICES TODAY AND DONT SEE PROMO PRODUCTS TOMORROW!!!

On the 26th on November I viewed a post on facebook by Rossane showing a black Friday deal for the note 20 ultra with freebies such as ( Samsung Tv , R1000 samsung voucher, R500 vodacom voucher, a Samsung tablet and samsung buds ) . seeing as it was such a great deal with so many things I called the store just before closing to ask them If I could come through to sign the contract. I also asked what would be the price for a 24 months contract instead of the 36 months. The consultant Rossane told me R1190 as opposed to R999. However the deal was only valid on the 27th November Black Friday. I did confirm with her that I will be coming through to sign on the deal and she assured me she will be there. I was in gateway and outside of the Vodacom store between 6:15 6 45 am. At the time I was the only person outside with my brother. Rossane had reached work not to long after and went in store , after 15 minutes she came out to ask me what was I interested in to which I told her the special that I called in for the day before and then we both realized that it was the same person we had the conversation with. She told me I can go and shop in other open stores and she will have the paperwork ready when I get back . so I left Vodacom and walked around and there after went back to the store. Rossane handed me the contract form to fill in my details and I waited as she tried to process and see if I was eligible for the contract. After a fair wait she said I had been approved and then went to get the device , tablet and earphones. She then said I have to use the Vodacom voucher in store so I choose to put a screenguard. She then printed out the forms and asked me to initial and sign the pages. She also asked me if I had wanted insurance but I did explain to her I will get back to her after asking my dad as he was the one who was going to assist me in paying a little amount towards it as I couldn’t afford it by myself. After signing the forms rossane explained to my brother and I about the process of how to attain and redeem the Samsung tv and voucher using the app I would have had to download on my new phone. I did explain to rossane that I stay with my parents so I don’t have a tv license and she told me its okay to use my mums as long as I use her tv license number when redeeming the tv. When I went home I gave my brother my phone because I had trouble setting it up while trying to move my old phone into the new one and all details with it. He then put in all necessary details including my mums tv license number for the tv and I got 2 emails of confirmation. The ad did state it takes 6 to 8 weeks. So I waited patiently. Since I couldn’t transfer my data from my old phone and working in town didn’t seem safe to take a phone worth R31176 to work. So I continued using my old phone. After much thought my dad agreed to the insurance provided we split the cost again which brought my total to R1619 (R1190 for the contract + R429 for the insurance ). On the 1st of December I confirmed with rossane for the insurance and did ask her for an amended contract after adding the insurance so i can make arrangements for the debit order. She did not respond nor provide me with the contract nor amended amount. On the 10th December I asked her for any update on giving me the contract , date of debit order and insurance. She then told me on the 11th December the insurance has been activated and I will see it on my 1st invoice. My 1st debit order went of on the 28th December 2020 for the amount of R1677.53 And my 2nd debit order went of on the 25th Jan 2021 for R2185.61 . After seeing my statement I contact rossane to ask her for the copy of my contract seeing as the amount has jumped drastically and I was lucky to have even had the funds in the account. She said she will check my account. She then asked me if I had put a limit on my account to which I told her on the day on the contract I wanted it restricted and she did advise me there is a small fee but I still agreed . Also mentioned to her that I did not use the phone as much because I still have my old cellphone. So it wouldn’t be the case of data usage. She then messages me to say that the amount for 24 months is R1429 pm. I had such a lengthy call with rossane trying to understand how I could settle for a contract that’s over R2000 pm . she then tells me the price she had given over the phone for 24 months was an estimate. The invoice should have been emailed to me but it wasn’t so she said she will forward it from her side and try to figure out why I havnt received emails. The invoice she says then states a tax charge which brings the amount to R2200 pm including tax. All of which was not told me to when I signed the contract. I also told her its past the 6 week mark for the tv and the voucher and I did not get any feedback. I sent her the ffg message on whattsap “[17:20, 1/31/2021] T: Yes the issue was that I was over debited for the amount. I remember calling you the day before black friday and u said that 36 months is 999 and 24 months is 1190. At no time did u mention i had to add another 300 to the contract for data . Something which I dont even need. And yes I did tell u to add the insurance based on the budget of being 1190 + 400 + - . I even asked u to send me an amended contract so I know what the amounts will be for debt orders. [17:21, 1/31/2021] T: If I had known the contract is 1429 only I wouldn't have even added insurance. Like I mentioned I was being helped by my dad. [17:22, 1/31/2021] T: I'll have to unfortunately cancel the insurance now because I can't afford paying R2000 pm just for a cellphone and we tried speaking to ur manager who was off no help [17:22, 1/31/2021] T: When I came to the store I did state I was interested in the advert . Which even then doesn't show to add R309 pm just for data and airtime Afterwards she did not want to respond on whatsap where by I could have proof of what she was saying but insisted on a phonecall. I went in store but she rossane was off so another lady assisted me and gave me a breakdown which was so shocking that I broke down crying in store looking at the figures. An added data bundle for R309 etc. Seeing as the contract was signed the manager was very rude and unhelpful and said its been signed for and whatever conversation we had during the day was between us. I had to leave the matter and work on cancelling my insurance in order to afford this contract. On the 2nd of feb I sent rossane another message : Goodmorning Rossane , hope you are well. I have a query regarding the promotion. I did mention on the day of the contract i dont own a tv license reason being i live with my parents and u said that i could use my mums license account number or id number when redeeming the tv via the app - Its been 9 weeks since i took on this contract, i even came to the store numerous times and they said other customers have received but there is a handful who did not get theirs yet and i should call samsung directly. when i did i was told my aplication has been rejected ! because i dont have a tv license and i cannot use my mums. The whole reason behind taking this contract with vodacom was so that i could benefit from the tv and the samsung vouchers ( also another promotional item i did not receive ). Please advise as to what can be done regarding this matter , because now i will not be getting 2 items from the promotion which is unfair because i did clearly state my situation with the tv license. And thats been rejected by samsung . Kindly advise on the matter . Thank you. My message was read but never rep**** to. So I sent another message on the 5th feb asking for the feedback from Samsung and the invoice she promised me in Jan : Hi Rossane , any update regarding my tv and voucher ? Also u said u would send me a detailed invoice since i dont receive them on email. I need that in order to cancel my insurance. She then said she escalated the matter in Samsung and is awaiting feedback and that she had loadshedding so she will send the invoice after 2pm. On the 7th of feb I sent her another message to say I need the invoice to explain to my dad why we had to remove the insurance because of all these incorrect figures and hidden tax. She read my message and did not reply. On the 16th feb I sent another message telling her I did not receive the invoice nor any update on the Samsung tv and voucher. She read and did not reply. Today Is the 24th of Feb 2021 – there is not news from rossane regarding the tv , the voucher nor the invoice and I will be debited tomorrow. Its pointless to contact rossane because she only reads my messages and ignores me . Doesn’t have any real answers and has failed to provide me with a good service. I ask that you look at my case and assist me in cancelling this contract – the whole point of taking deal was to get all the freebies one being the TV Mainly and now I don’t even have that. Yet im now paying over R2000 just for a cellphone.

Fast forward to 11 SEPTEMBER , I have made numerous calls to SAMSUNG regarding my Tv. One person says its been rejected , some say they cannot pick up my profile , others say I have outstanding documents and the best one – we will escalate the matter. When asked for reference numbers they said they cannot give me any so instead I took down names . My last 2 calls was on the 14 Aug and 17 Aug. In conjunction with calling Samsung I have also been sending messages to the rep from Vodacom who last told me in APRIL that a rep will contact me , I sent her a message in JUNE telling her rep hasn’t contacted me and another message in AUGUST – she is now ignoring my messages. Is there anyone else who has taken the same contract or had a similar experience with Vodacoms **** promos and Samsung poor service ? Please advise what can I do to get a hold of someone. It will almost be a year of me paying this contract without receiving the perks! Absolutely ridiculous @samsung @vodacom!