Vodacom and samsung do NOT care about customers
<p>I got a brand new samsung S7 a month ago. contract is at vodacom chatz danova mosselbay. the 3rd day it froze. no phone calls or anything can come through. no matter what you do it will not come on unless you do a HARD RESET. i reported this to the vodacom shop i got my phone from. i did not want to give my phone in as i just got it so my friend sugested i do a factory reset which i did. seemed to work fine for 3 or 4 days. then it started up again on the Saturday afternoon...the monday i went back to vodacom. they booked it in for repairs at langeberg mall mosselbay. about 2 weeks later i got the phone back. the next day i took it back to vodacom as it still froze. they booked it in once again and send it to the advance repair centre...i got ot back 2 days ago. this morning it froze once again. now vodacom tells me there is nothing they can do. i mean really?!?! i am paying for a phone that i did not have most of the month and is defective!! i demanded a new phone. The sales lady at chats were trying her but off and phoned people but vodacom says its not their problem. i have to contact samsung only they can replace my phone. so i phone samsung care. i have to book the phone in once again at vodacom they say. WHAT DO THESE PEOPLE NOT UNDERSTAND?!?!?! I do NOT have a spare phone . everytime the phone goes in i have to borrow a phone and i am fed up!! every single time it is costing me a **** load of money to update everything. to load everything ...every single time!! its not my fault the ****** phone is faulty why can they just not give me a new ****** phone??? they are VERY quick to sell you a contract but thats it. What can i do? Please help me.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you but this does not help. you expect me to book the phone in AGAIN for repairs. i got this phone brand new on the 21st of October 2016 and it has been in 2 times already. it is December and in my line of work i need my phone. today it froze again and i am fed up i am telling you. never have i seen such bad service from a phone company. it is pathetic! tomorrow i am going back to vodacom langeberg mall and if the manager can start my phone WITHOUT giving it a hard reset i will apologise but is she can not then i want a new phone or i am canceling all 6 my contracts and go to another provider.
Thank you but this does not help. you expect me to book the phone in AGAIN for repairs. i got this phone brand new on the 21st of October 2016 and it has been in 2 times already. it is December and in my line of work i need my phone. today it froze again and i am fed up i am telling you. never have i seen such bad service from a phone company. it is pathetic! tomorrow i am going back to vodacom langeberg mall and if the manager can start my phone WITHOUT giving it a hard reset i will apologise but is she can not then i want a new phone or i am canceling all 6 my contracts and go to another provider.
CAREN ORTMAN the manager of vodacom langeberg mall saw on the 5th of december that my phone was faulty. she could not get the screen to work without a HARD RESET. she booked it in. yesterday escalations send me a mail to say that they could find NOTHING WRONG WITH MY PHONE???? MR BOITUMELO is your manager CAREN ORTMAN *********** THEN??? is THAT what you are saying as SHE herself could not start my phone??? today my friend picked up my phone from voda because i was too upset. you do not understand how mad i am!!!! how can CAREN ORTMAN give back the faulty phone KNOWING that it IS in fact faulty????? she just pulled up her shoulders. how in the WORLD is that service vodacom??????? i did NOT buy this phone from samsung. i bought it from YOU. but you will not replace a out of box problem???? what the hell do i do now????
CAREN ORTMAN the manager of vodacom langeberg mall saw on the 5th of december that my phone was faulty. she could not get the screen to work without a HARD RESET. she booked it in. yesterday escalations send me a mail to say that they could find NOTHING WRONG WITH MY PHONE???? MR BOITUMELO is your manager CAREN ORTMAN *********** THEN??? is THAT what you are saying as SHE herself could not start my phone??? today my friend picked up my phone from voda because i was too upset. you do not understand how mad i am!!!! how can CAREN ORTMAN give back the faulty phone KNOWING that it IS in fact faulty????? she just pulled up her shoulders. how in the WORLD is that service vodacom??????? i did NOT buy this phone from samsung. i bought it from YOU. but you will not replace a out of box problem???? what the hell do i do now????