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Mattithyah Van der Merwe

1 reviews | Active since May 2019

13 May 2019, 17:49

VODACOM AND SAMSUMG UNFAIR CUSTOMER TREATMENT

I took out a contract from Vodacom for a Samsung S10e with a Samsung galaxy watch. The watch suddenly stoped working within 5 working days. I took it back and asked for the a new watch as this fell within the NCR Act. They said they first need to send it away to see what's wrong. Came back and said nothing is wrong. I asked for it to be replaced because of the NCR Act right. Just lef the store with an electrical part replaced. I will turn to the NCR Act for advice as I will not take a used watch after less than 5 days use. According to Vodacom Tableview Samsung would not REPLACE! This is beyond rightfull treatment VODACOM and SAMSUMG

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Replies (2)
Vodacom
Vodacom's reply14 May 2019, 09:01
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Jun 2019, 18:15
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly visit your nearest Vodacom store.

Regards
Consumer Website Team