Vodacom and RMCS

I have always had a pre-paid sim with Vodacom. I had an issue with data disappearing and contacted Vodacom who advised me that I must contact my service provider whom I have a contract with??? I was baffled as I never signed a contract on said sim, but contacted RMCS and was advised that my pre-paid has been converted to contract??? Anyway it seems Vodacom gave my details, including my banking details, to RMCS without my consent. After threatening to go to ICASA, I was advised by RMCS that !y sim has been converted back to pre-paid. My sim has now been suspended until I go to a Vodacom store to Rica it again??? So now, during this lockdown, I have to go out of my house to Vodacom to Rica an old sim card which was initially Rica'd??? How absolutely inconvenient for me.

Very sly and underhanded Vodacom!