Vodacom and Rewardsco terrible ********

Item: Vodacom
Rating: 1
Author: Travis G

After battling with Rewardsco for the better part of a month, I decided to seek help with Vodacom to get sort out my issue.

I’ve requested to speak to consultants, and have mailed customer service. None of these channels have the decency to get back to me. What kind of a service provider are you if you can’t provided the integral part of that service.

Let it be known that after 20+ years with Vodacom, I will be looking to join MTN. Their prices are way cheaper, and hopefully their customer service is better than what I’m receiving now.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Jan 2023, 14:57

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Jan 2023, 14:57

Official

Travis G's updateReviewer Update

30 Jan 2023, 19:23

You records should also show that I am waiting on a reply with a decent offer to compensate me for the loss in income, and the inconvenience caused by the lack of competent staff that are doing your upgrades.

All the responses I get are just ignoring the fact that Vodacom and Rewardsco have stuffed up, and I should get what is promised to me.

Travis G's update30 Jan 2023, 19:23

Reviewer Update