VodaCom and RewardsCo terrible customer experience

I am having such a hard time cancelling my vodacom upgrade. On the 30/07 I received a call from a RewardsCo agent offering 100Gigs. I did query if it would work on my cellphone and the lady did assure me that it would only to find I had been switched to a home internet plan.

I am currently unable to make outgoing calls since last week. I have phoned the call centre, I have been to the stores and I keep on being sent back to RewardsCo who is not been responsive. I am employed and havent been able to make outgoing calls, now I am being told it will take two weeks to resolve my issue. This is the feedback I have received from RewardsCo.

I have been a Vodacom Customer for a number of years, this is the first time I have experienced such terrible service from them.