Vodacom and Rewardsco poor service

I had a contract with Vodacom and canceled it Mid December 2022 coz the last day was 31 January 2023. During January I received a call from Rewardsco on behalf of Vodacom offering me a so called better offer with benefits which I took it. Later on I realized that it's not worth it. I called Vodacom they said I must call Rewardsco of which I did on the 26 January 2023. I was still within the 14 days period. I was told the matter was escalated to Vodacom.

On the 1st Feb the number was loaded with airtime. I called in and was told the person I spoke to never escalated the matter to Vodacom. New escalation was done. I was advised to call vodacom on the 1st March which I did. To my surprise Vodacom can only cancel the contract on the 31st March. I will be charged R318 for a 30GB. Who pays R318 for a 30GB?

Vodacom please fix this and make sure that the R318 does not run from my account. You can still reverse the 30GB since it is still not used. The number in question is ***.

Soo disappointed 😞