VODACOM and refunding.

<p>hALLO ...Let me tell you my story.</p> <p> </p> <p>It all started when vodacom dubble charged me in December 2016. But the staff ,at the vodashop in the Jakaranda centre in Pretoria , explained that this was because I upgraded and needed to pay of my old account in December and start paying the new account in December . So left it at that.</p> <p> </p> <p>End of January 2017 instead of being debitted the normal R432.37 {As stated on die new contract} , the amount of R1026.49 is deducted once again. Took my cellphone with this document of notification and my bank statement to vodashop at Jakaranda centre and there the lady said " There is nothing we can do for you here . Go home and 082 111 and speak to a Vodacom customer care line consultant.</p> <p> </p> <p>After driving back home the first thing I did is phone that number... Must have been 45 to 60 minutes of being put through from one Vodacom customer call centre agent to the next. I reached "Michael" that said Vodacom will get in touch with me after four working days.</p> <p> </p> <p>I waited a week and then phoned the vodacom customer call centre once again. This time I spoke to "Amor", " Clide" and Khalisi that put me trough to Rhifilwe. I told her my whole story and she gave me a reference number {1/ ********** 460828}... She also told me that in four working dates time, "someone " might be looking at my problem.</p> <p> </p> <p>After two days I received a Vodacom document via sms that showed my account is nou kreditted with R1026.49. Shoe I thought ,this was not that bad. Looks like something is being done.</p> <p> </p> <p>THEN.......</p> <p>TODAY { 1 March 2017}.</p> <p>I received a notification from the bank that a debit order of R 432.37 has been deducted from my check account by Vodacom.</p> <p> </p> <p>Picked up my cellphone and dialed the number I now know of by heart 082 111. Spoke to " Amoghela" .</p> <p>She listened to my story { Like all the other before her.} And yes you guest it........ She gave me a new reference number {1/ ********** ********** } . She said that there is nou indication on the system that more money was deducted from my check account. And she added that there is no way that money could have been deducted from my account with a debit order because Vodacom owes me money and it should have been refunded or in this case deducted from the money the owe me {R1026.49}.</p> <p> </p> <p>What can I do? </p> <p> </p> <p>regards</p> <p>A very degusted Vodacom klient.</p>