TM
Tasneem M
1 reviews | Active since Oct 2016
07 Dec 2019, 09:28
Vodacom and Ran couriers uses less pathetic service
I placed an order last Friday. Delivery was expected by Thursday latest and did not come. On Friday I logged on and Ram couriers added the comment that I had no documents but the driver never came to the address. Friday they added u want to cancel. I never advised them of this. Ram advised they will deliver today to my home address however no sms of email confirmation as yet. So fed up with **** promises. Vodacom was contacted but they don't care the conference call was disconnected and no one called Back to advise what's happening.
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Vodacom's replyOfficial
07 Dec 2019, 13:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2019, 13:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2019, 10:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply19 Dec 2019, 10:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team