Vodacom and Ram WORST COMBINATION !!!!

Vodacom and Ram are the worst combination ever!!!!!upon receiving delivery message from Ram I saw that my address was not captured correctly and I amended, it’s been two more days and my order is no longer moving because someone at Vodacom back office is not approving my address, why does Vodacom need to approve MY delivery address for ME, I called the call centre yesterday and lady said she couldn’t reach ram and Vodacom back office can only be reached by email? How long is back office taking to read mail? I am in shopping centre which is surrounded by 4 different streets so any one of those street addresses is correct, the only problem shop number was wrong and I updated that, when eventually I receive my parcel original ID is required so the ram driver will be able to verify that I am the correct receiver of the parcel, why does Vodacom back office need to be involved in this, I should be able to update my own delivery address without being inconvenienced