Vodacom and RAM UNPROFESSIONAL

We added a new contract to our long existing profile with Vodacom, we made sure all details was correct for delivery and updated where needed. We received the order number to track the parcel. RAM send email and sms to confirm delivery - wrong address!!!!! After contacting Vodacom and RAM 2 days in a row trying to sort the problem we are still no where with the correct information being updated and receiving the parcel. RAM is wasting petrol continuously driving to the wrong adress and we are still in no mansland without a looong awaited Christmas gift. EXTREMELY UNHELPFUL, UNPROFESSIONAL AND RUDE FROM BOTH COMPANIES WHEN TRYING TO RECTIFY THE SITUATION!!!!!