Vodacom and RAM - Pathetic Service

I was able to upgrade as per Vodacom. I used the online facility on the 1st of February. The order was sent to RAM for courier. RAM then informed me delivery will be within 72hours. THEN I had to follow up with Ram a week later to be informed my phone was ******! NOW between Vodacom and Ram they are trying to vomplete and investigation and this is NOT MY problem! I have been waiting for almost a month and the service between Vodacom and RAM is pathetic! I have to phone them to follow ul and their processes are non-existant!!! This is absolute nonsense!!!!!! The client definitely does not come first with Vodacom!!!!