Vodacom and Ram couriers pathetic service!

Good day

On the 26th of August 2017 I phone Vodacom for an upgrade (It was a Saturday morning). Everything went well and they said I can expect my phone in the coming week. On Wednesday, 30 August, I received an email from Ram Couriers that my parcel has been dispatched and that I can expect it. So Friday 1 September come and I haven't received anything yet. I decided to phone Ram Couriers and they said they try to deliver it 3 times and it was unsuccessful. But NO ONE phoned me?!! They confirm the cellphone number and it wasn't the correct number. Vodacom provide the incorrect information. So I give them the correct number but they DIDN'T update it. So on Monday 3 September I phone RAM again and it wasn't updated.... And then they decided to send the parcel back to Vodacom warehouse. So now I still sit with a broken phone... My touch screen doesn't work and I am a teacher who must communicate with my students and parents.... I phoned Vodacom to solve this matter, and they just told me they can't do anything at this stage. From both companies it is unacceptable or me. I am more than 20 years with Vodacom and this is the kind of service they give me. I can't even talk to the manager!! This is almost 2 weeks now and now they said I must wait another 2 weeks. And from the couriers side, why on earth would they go all the way to Bela-Bela when they don't know where I live? Or couldn't find me. If they would have just ask someone - they would give them my number because almost everyone know me! Or they could just phone Vodacom. I am sorry but this is NOT ACCEPTABLE!!!! Please solve this matter for me. Vodacom must pay for their negligence. Regards, Marthinette Vermaak **********