Vodacom and Ram Couriers baaaaaaad service!!!!!

I did an upgrade with vodacom. The consultant that assisted me didnt lock my line. When I query about another line of mine that I would like to cancel, he even gave me wrong info when the line will expire. I went to vodacom in mddelburg mall the lady told me she cant help me I have to go threw vodacom call centre. I phone a lady answered my call after i told her the problem she said i must hold on and then another lady answer my call and i had to tell her the story again. She transfer me to the guy that assisted me. He said he cant close the line he has to cancel the upgrade and Ram couriers has to come and pick up the router. I gave him my home adress. After a week still no pick up i phoned again spoke to a lady in upgrade dept waited 25min hang up phone again spoke toa guy he assisted me nicely. He said there is problems with the pick up but he sorted it out and they will come and pick it up. He gave me a ref number also. After a week still no phck up. I phoned again the lady at the upgrade dept said she is going to put me threw to the after sales dept. I spoken to a lady there gave her the ref numbers. She went and check she then told me that rams did try to phone me. Wrong number they had. Ok all of a sudden this lady went and put me threw to ram couriers. Why i dont know. I spoken to a Rose/Rosie. How rude is this lady!!!! I told her i was busy speaking to vodacom and the consultant put me threw to them, why i dont know. I told her i have a router they had to come and pick up. She told me this is ram and not vodacom. I told her i know that but i dont know why the vodacom lady put me threw to her. I try to give her the ref number i had, she told me she dont know that number she want a sp number. I told her i dint have that number i only have that number. She started to be arrogant and kept telling me its ram and she needs that number. I started to get angry and i told her that i know its ram and i dont now why vodacom put me threw to her. She started to get rude so i ended the call. I phoned back again. A lady answered i told her again the story gave her the ref number she told me she doesnt know that number and she cant help me. I phoned again spoken to a lady ask to speak to a supervisor she does went and put me to the customer service without greeting or saying anything. Ok i was transfer to customer service there the lady explained to me how does the supervisors work and they cant help me with the after sales dept. She said she will put me threw to tgem again. I ask her to speak to someone who wants to work and assist. Because its an hour allready and no help from anyone. She put me threw to Hope. Well done. I have to say i got somewhere. Hope is friendly and she is willing to help!!! She went into the matter and ask me if the router was collected i told her no. She said because according to the warehouse it was. I told her its inpossible because its still in my handbag. She put me on hold again and after a while come back. She said she is going to organise ram again to come and pick up the router. When she check my details it was also wrong. All the vodacom consultants didnt put the right number or address. She updated it. She said she will give everything threw to Ram. Ok its a week after and where is Ram????? Still that router wasnt collected!!!! Why is Ram not doing theyre job and pick up the router from my house???? Why didnt the other vodacom consultants do theyre job??? Then you get this angel Hope that is helping you asissting you, doing her job walking that exstra mile for the customer and you get that ones that doesnt want to work. I am very happy to spoke to Hope and her assistance. But hey why isint ram coming to pick up my router???? How long must i wait???? Ive been struggling for a mnth now if not longer for assistance and the router to be picked up. I hope by this complaint Ram will do something about theyre service with picking up parcels and vodacom to get more people like hope!!! Please can this matter be resolved now???