Vodacom and RAM Courier a disappointment

The service of Vodacom has been so disappointing. when the agent called me for an upgrate, I gave them the new address where they need to send my parcel. Two days later I get an SMS from RAM to say my parcel will be delivered at the old address they had on the system. So I go onto RAM's website to change the address, then it tells me Vodacom must still approve the change of address. A week later I call RAM again to find out about my parcel, and they tell me it has been send back to Vodacom because they failed to approve my new address on the system. I previously had called RAM and Vodacom so they can assist with the approval of the new address but it seems their systems are not corresponding with each other. Then when I called RAM to ask them why was I not notified as the customer that my parcel was send back, I was told they don't communicate with the customers but only with the sender.