BH
Brenda H
1 reviews | Active since Jan 2014
08 Apr 2026, 19:36
Vodacom ******* and purveyors of misinformation
Completely appauled with Vodacom I have 5 contracts with them. Am a pensioner and called in advance to get 2 of the authorized for international use was assured it was all sorted now my child is 6000 miles away and Vodcom has said it's not possible after the fact. 50 gigs per month useless
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Apr 2026, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Apr 2026, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BH
Brenda H's updateReviewer Update
12 May 2026, 20:28Good day,
I advised your consultants ad nauseum I am only to be contacted via email as Vodacom have proven they will go out of their way to infringe on my right to access my call recordings and intentionally delay and complicate me obtaining what I am legally entitled to. Vodacom has also dmeonatrated complete and utter disregard for vulnerable and disabled people like myself. This matter has not been resolved and I have now reposted this case to Icasa.
Disgusted.
I insist on email correspondence only as then I can proof of the interaction as Vodacom will not provide your recoding.
What was agreed upon has not been done and now you go and load travel data and charge me over and above after I expressly said at the time and many times after as well in writing it was nit to be done.
Completely unacceptable
I advised your consultants ad nauseum I am only to be contacted via email as Vodacom have proven they will go out of their way to infringe on my right to access my call recordings and intentionally delay and complicate me obtaining what I am legally entitled to. Vodacom has also dmeonatrated complete and utter disregard for vulnerable and disabled people like myself. This matter has not been resolved and I have now reposted this case to Icasa.
Disgusted.
I insist on email correspondence only as then I can proof of the interaction as Vodacom will not provide your recoding.
What was agreed upon has not been done and now you go and load travel data and charge me over and above after I expressly said at the time and many times after as well in writing it was nit to be done.
Completely unacceptable
BH
Brenda H's update12 May 2026, 20:28
Reviewer Update
Good day,
I advised your consultants ad nauseum I am only to be contacted via email as Vodacom have proven they will go out of their way to infringe on my right to access my call recordings and intentionally delay and complicate me obtaining what I am legally entitled to. Vodacom has also dmeonatrated complete and utter disregard for vulnerable and disabled people like myself. This matter has not been resolved and I have now reposted this case to Icasa.
Disgusted.
I insist on email correspondence only as then I can proof of the interaction as Vodacom will not provide your recoding.
What was agreed upon has not been done and now you go and load travel data and charge me over and above after I expressly said at the time and many times after as well in writing it was nit to be done.
Completely unacceptable
I advised your consultants ad nauseum I am only to be contacted via email as Vodacom have proven they will go out of their way to infringe on my right to access my call recordings and intentionally delay and complicate me obtaining what I am legally entitled to. Vodacom has also dmeonatrated complete and utter disregard for vulnerable and disabled people like myself. This matter has not been resolved and I have now reposted this case to Icasa.
Disgusted.
I insist on email correspondence only as then I can proof of the interaction as Vodacom will not provide your recoding.
What was agreed upon has not been done and now you go and load travel data and charge me over and above after I expressly said at the time and many times after as well in writing it was nit to be done.
Completely unacceptable
BH
Brenda H's updateReviewer Update
12 May 2026, 20:30This has been going on since the 20th/21st of March! You should be ashamed of yourselves.
BH
Brenda H's update12 May 2026, 20:30
Reviewer Update
This has been going on since the 20th/21st of March! You should be ashamed of yourselves.