VODACOM - ******** AND ******* PRACTICES - CONTRACT CANCELLATION

Vodacom must be the most unreliable, *********** and ******* company - definitely Top 3 in SA! My elderly mother has been trying to cancel a contract - the contract of 24 months have long lapsed. She physically went to the store in Wonderboom, Pretoria North, and they gave her the number to dial to cancel. They did not assist her with the process at all. She called and gave them a month's notice on 19 May 2023, HOWEVER the debit order for R440 is still being deducted on end of October 2023 - nearly 4 months later! I have also send numerous emails to their customer - DONOT- care 'service' from 8 August till today and also spoke to them - till TODAY - nearly 4 months later - they have still NOT cancelled the contract and ported the number pre-paid. Vodacom owes her the money for the period 19 June till today!

Vodacom does not even deserve 1/5 but 0/5! Not cancelling a contract, when instructed to do so, is ******** and ******* business practices. I have also had many horrific experiences with Vodacom and cancelled any and all contracts. I will never ever do business with them again.

Is there an Ombudsman that I can call to assist my mother?

Be WARNED - do not EVER conduct business with Vodacom.