Vodacom **** and Poor Service from Staff

I hereby share my worst experience with Vodacom **** and Poor service from Maponya Mall (Vodacom with all it's Staff included) On the 13th June I received an email stating I am on arrears with R3012. 84 which is impossible which I rep**** to that email immediately with no reply so on the 15th I went to Maponya Mall for clarity an to my surprise I was informed I had taken an upgrade of an iPhone 15 which I did not so I informed them I have not upgraded and know nothing about this futher requested assistance going forward only for the staff to tell me they cannot assist me I have to go to Saps and make an Affidavit stating I did not upgrade after bring it back to them after go to the bank to stop the debit oder however I must know I will be in arrears until the investigation is done of which they do not knw how long it's going to take, I did as I was told but no email no phone call from Vodacom nothing on the 24th June 2024 I went to the shop again for a follow up no assistance at all I was told the matter is. Now not in their hands I confirmed with the assistance manager if it definitely not be debited she agreed to my surprise my worst nightmare is yet to come on the 25th @ about 01:29 Boom an amount of R5774. 80 was deducted of which could not be reversed back to me imagine that trauma I couldn't sleep at all, I had to the bank reverse the money of which I'm being charged for and go to the Vodacom Shop with its Pathetic Staff only to be told we cannot assist you in any how as we told you before but was just given a number to call I mean not even a phone call since I'm at the shop already No utter poor and pathetic service from the staff and assistant manager since the Manager was not on duty up until today no email on an update regarding my matter only an sms stating my email/commpalin has been received with a Ref number of course but going forward nothing I am really disgusted with how my matter is being handled by such a huge Company Nb:@ The shop they refused to show me were was the so called iPhone15 delivered nor the attachments needed when one is purchasing something but it's my money that's being deducted and my name is being trashed and blacklisted what kind of treatment is that I'm the victim but I'm being treated unfairly and poorly but it's a lesson learned No More.