Vodacom and Platinum warranty Poor Client Service

I bought a Mecer Move Laptop through Mondo Mobile (Vodacom Contract) I had tremendous problems with Vodacom Customer Care and Platinum Warranty to sort out a faulty sim slot.. did not work on receipt thereof.. Unfortunate when the sim stucked, I struggled to get it out and According to Platinum Warranty technician I damaged the card slot and it was now "out of Warranty" I've have waited almost a month for a quotation to have it fixed.. At the end platinum Client services send the device back with no explanation at all. I wrote an review on HELLO PETER last week and Vodacom said that an consultant will get back to me. Now one contacted me... I honestly do not now how stupid (including myself) keep on taking contract out with such a company like Vodacom after being treated so badly time after time. well this is definitely my last contract with them ever. I contacted the manager at Mustang - Mr Kevin Klassen - who assisted me immediately and offered to fix up the device without any labor charges - I only have to pay for the part broken which was a minimal amount. I think Vodacom as well as Platinum warranty staff can learn a lot about after service as well as to go the extra mile for the customer . Mr Klassen I salute you for putting the client first. I will recommend your company to everybody who needs repairs in future. thank you