KK
Kagiso K

1 reviews | Active since Sept 2022

07 Feb 2025, 22:14

Vodacom and Payfast do not want to refund me.

Canceled my wifi subscription in November, I was advised mid December that I would be debited finally end of December.

Vodacom then debited me wrongfully in January.

It's now February and the payment has not been refunded to be.

Vodacom claim that the payment gate "payfast" are the ones to refund me, payfast claim the merchant (Vodacom) are the ones that should refund me.

Both are playing the blame game and no one is updating me in any form I have to keep calling, wasting my money just to chase them around with my money that they wrongfully debited.

0
Replies (2)
Vodacom
Vodacom's reply09 Feb 2025, 10:21
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

KK
Kagiso K's update17 Feb 2025, 10:19
Reviewer Update
Thank you.

My refund has been processed.