JY
Jimmy Y

1 reviews | Active since Feb 2013

04 Apr 2022, 10:34

Vodacom and pathetic service.

Due to the pandemic we have been working from home, however the cell signal around my area is pathetic. After numerous emails to Vodacom about this they rep**** to me in January 2022 and after they had tested agreed that the signal was not up to standard. They mentioned that a fix was in the pipe line but that it was a while out. They then told me in January 2022 that they would supply me with a signal booster to utilize until the signal was . Now after almost 4 months and 8 emails I cannot get answers from anyone. Latest reference number I have is as follows A2-T4AV-8KZ1DL.

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2022, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team