Vodacom and Opera Telecom - in cahoots
<p>Vodacom and Opera Telecom, together with other online subscription based services (Buzzy Life, Get a Price) are guilty of predatory behaviour on unassuming customers which is tatamount to *****.</p> <p> </p> <p>My Vodacom statement for May reflects a daily charge of R17.54 (since 19/5/2017) for "subscription services" that were never authorised by myself. When queried, Vodacom's standard response is - "this is not us, this is between you and the subscription service, service provider, but we can cancel it if you wish."</p> <p>They can not however verify that this service was actually actioned or authorised, nor do they accept responsibility for recovering the amount (R192.94 for May and a further R228.02 mtd June). This is not an acceptable stance from Vodacom as far as I am concerned - being a Vodacom loyal customer for over 20 years, I expect more.</p> <p>My simple questions are:</p> <p>1. How does this happen? If I did not "opt in"</p> <p>2. Why does Vodacom not have a more defined anti ***** policy preventing such an occurance</p> <p>3. Why are these unsavoury service providers not red flagged as being *******?</p> <p>4. Why am I, the customer, not better protected?</p> <p>5. What recourse do I have?</p> <p>Once again I state on record my abject disappointment and discontent. Vodacom you should be doing better.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you Vodacom, however I felt obliged to post my review on Hello Peter after I had logged my complaint through the internal Vodacom channels to no avail. Furthermore I have placed a call through to Vodacom Head Office ( ********** - for people who are frustrated with only getting through to a call centre), trying to talk to someone within Vodacom Leadership to discuss my issue. Surprisingly everyone was in a meeting but would get back to me after 10:30 today (I was assured).
With regards to your standard response regarding "phishing", once again, no authority was given to any service provider to deduct moneys in lieu of a subscrption from my account! Not online nor on Whatsapp! If Vodacom is aware of phishing ****s, what is it doing to protect its customers. And furthermore, what is it doing to protect it's customer loyalty?
In
Thank you Vodacom, however I felt obliged to post my review on Hello Peter after I had logged my complaint through the internal Vodacom channels to no avail. Furthermore I have placed a call through to Vodacom Head Office ( ********** - for people who are frustrated with only getting through to a call centre), trying to talk to someone within Vodacom Leadership to discuss my issue. Surprisingly everyone was in a meeting but would get back to me after 10:30 today (I was assured).
With regards to your standard response regarding "phishing", once again, no authority was given to any service provider to deduct moneys in lieu of a subscrption from my account! Not online nor on Whatsapp! If Vodacom is aware of phishing ****s, what is it doing to protect its customers. And furthermore, what is it doing to protect it's customer loyalty?
In