1 reviews | Active since Jul 2017
Vodacom and Opera Telecom *****
<p>I am not one to check my cell phone bill because i have a company phone that i have managed well for the past decade. I dont usually exceed my voluntary limit and thus hardly have to pay the excess charges out of pocket. Recently I have been doing paying out of pocket and found it strange. This month i checked my bill and to my horror i found that i am being charged content charges for a company called Opera Telecom. I have never subscribed to any of these types of platforms ever. I then decided to complain on Hello Peter and became even more angered when i realised from all the existing complaints that this is an ongoing problem that Vodacom is aware of. I dont even know when this started.</p> <p> </p> <p>I called Vodacom to complain and was told that they will stop the subscription and gave a number to call Opera Telecom. GUESS WHAT, that number doesnt work. So Vodacom, it looks like you are complicit in this obvious ***** that is taking place because you are providing Opea Telecom with the means to ***** money from your subscribers without their consent. I will be reporting this to my company since this is a business contract. You are afterall a preferred service provider here. I regret not porting to TELKOM when I had the chance. I wont make that mistake again with my next upgrade. You are offering no protection to your subscribers against these types of ********** activities that you are fully aware of. Instead you happily deduct your money from me when the bill is due. You are aiding and abetting *********. Opera Telecom has already been fined on several occasions by WASPA but still you allow them to take my money. I will be lodging complaints against Vodacom and Opera Telecom with all the telecommunication governing bodies that I can find. AND I will be porting to Telkom when my contract expires. I will also make sure that all my friends on Vodacom know about this. I will mail them my bill as proof.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
