Vodacom and Openserve terrible feedback

App**** for a fibre line in January - moved into new complex. Application accepted - there was already fibre in the specific apartment. After various calls to the customer care, I learned that they handed it over to Openserve on the 2nd of February to take the process further - still have not heard from Openserve since then. Vodacom customer care people (alwayd very friendly) promised on three occasions to contact Openserve to find out what is going on (According to the website operserve's average installation takes one week). Despite the Vodacom call centre peoples promises to come back to me on 3 occasions weeks apart (promising to come back in 48 hours) no feedback received. Trying to call Openserve directly also fruitless cause and Vodacom refuses to give relevant Openserve numbers to call. I was now forced to take up a ****le with LTE but still no fibre and still no feedback.

The reference number from Vodacom is SO***