Vodacom - ********* and Non-transparent

Shocking service!! Vodacom customer - ********* and non-transparent. I have been extremely patient and given Vodacom ample time to sort this issue out but I have just been left in the dark. In October 2023, started receiving SMSs to say I should upgrade/renew my contract to avoid losing out on specials from the previous contract. I was on a SIM only deal and I was satisfied with the minutes/data etc that I was receiving so I called the contracts department on 26-10-2023. I was extremely impressed as the agent was very efficient and renewed all the services at the same price for the next 24 months to which I agreed. The call took less than 5 minutes and I expressed my gratitude. The month of November went buy with no issues but on the 1st of December I received an SMS notifying me that I was using "out of bundle data" and when I checked my data balance it was zero. So to avoid business downtime and unnecessary delays I topped up data. I called the call center only to find out that the minutes and airtime was renewed for 24 months (so I am now locked into a contract) and the data was renewed for 30 days only…. How is this of use to anybody and how would I have ever agreed to this? Was this an operator mistake or was this intentional? I will never know. I am now onto the 3rd or 4th cancellations agent who have all "escalated" the matter to simply renew my data bundle for the next 24 months. Every time I get the person's name that I last dealt with but for some reason I can never speak to the same person. The last person promised to call me back personally and I am still waiting. I am now being told as of today 12-December-2023 that my escalation is deemed "invalid" and that the operator/dealer who dealt with the call originally never said anything about the 20gb data bundle being recurring. I have now requested all call recordings from Vodacom which appears to be a significant process in itself. This apparently takes 48-72 hours which I will await and list to at the nearest Vodacom branch as per the latest conversation with cancellations department.