NM
Niekie M
1 reviews | Active since Mar 2014
13 Nov 2022, 12:00
Vodacom and Nokia's maraige should be on the rocks.
5 days after reporting our whole complex being down, all of our tickets still reflect "Awaiting feedback from Nokia". According to the call center, Nokia can only be emailed. Well, I believe that email address at Nokia is ****ed, and Vodacom is too stupid to just call them and find out. Where is the manager driving these contacts? Where is the SLA? Why should we just accept "I will send them an email". If they did not read the previous 19, why would they read this one? Worst ISP I have ever woked with. No wait, MTN is the worst, but a close second. Time to engage ICASA's license division and the ombudsman. Maybe they can get something done.
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Replies (3)
Vodacom's replyOfficial
14 Nov 2022, 08:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Nov 2022, 08:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Niekie M's updateReviewer Update
15 Nov 2022, 18:37 Support team has confirmed that tech's have been scheduled for site visit tomorrow, 15-11-2022 between 16:00 and 18:00. This did not happen. Got told by your support staff that they have Nokia available on teams. Around 15 calls on people telling me "We can only send email". Lies AND bad service? Wow!
NM
Niekie M's update15 Nov 2022, 18:37
Reviewer Update
Support team has confirmed that tech's have been scheduled for site visit tomorrow, 15-11-2022 between 16:00 and 18:00. This did not happen. Got told by your support staff that they have Nokia available on teams. Around 15 calls on people telling me "We can only send email". Lies AND bad service? Wow!
NM
Niekie M's updateReviewer Update
17 Nov 2022, 08:1810 Days later, 2 missed appointments, and an empty threat of a technician coming out today. Not getting my hopes up. Useless.
NM
Niekie M's update17 Nov 2022, 08:18
Reviewer Update
10 Days later, 2 missed appointments, and an empty threat of a technician coming out today. Not getting my hopes up. Useless.