1 reviews | Active since Oct 2016

19 Oct 2016, 11:18

Vodacom and no accountability

<p>I've been a contract subscribers for 10+ at vodacom and the last year has been ridiculous. I requested for a change of ownership in July and agents have different story of why 6 months later nothing has happened. I then requested to change my banking details, not only did it not happen they decided to change my contract to cash without my knowledge. Then they sent me a incorrect bill and then unsubcribed all my number. I paid the remaining amount and was told I SHOULD SUBMIT A FORM to get me subscribed again. Even though I've never defaulted. </p>

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2016, 11:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team