jR
junica R

1 reviews | Active since Sept 2013

19 Feb 2015, 13:29

vodacom and Nashua mobile useless!!!!

Payment was done 6/01/15 to Nashua mobile's account. our contract was given to Vodacom without our permission and Nashua mobile has not transferred the payment to Vodacom. Vodacom keeps on blocking my phone because they want me to pay them again - I'm refusing because why must I pay double??? Nashua is sitting with the payment that was made and Vodacom expects their clients to phone and beg for their money back from Nashua mobile.<br> <br> We have had bad service from the start with Vodacom and I can not see that Vodacom's is making it their customers responsibility to do their accounts work. it is pathetic. <br> <br> How ever Nashua mobile is so useless with their service - they are unreachable on the phones, on the e-mails - no wonder they closed down.<br> <br> Please any advise on how to get our money back from Nashua mobile will help - we even went to the bank to get the money reversed back to our account - Nashua mobile blocked their account.<br> <br> Vodacom can't see to get the above in their *********** employees heads and it is to easy to for the client to sort out their own accounts.

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2015, 14:10
Official
Hello junica,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team