Vodacom and MWEB - Lack of capable systems, leadership and employee capability

I went into the store on 2 occasions to explain my challenge with the service provider. Both times, the sale agent made a call to a Vodacom division and handed me the phone to speak to them. On both of these occasions, I was never given any option of how to resolve my challenge nor did the agent attempt to resolve the problem taking any steps of her own initiative. I was told by a colleague to rather go to the Vodacom franchise store within the same mall. There, the agent immediately logged a request for my issue to be resolved and gave me options on how to find a temporary solution to my dilemma. Service sucks across the board - it doesn’t matter which entity you are dealing with. In the same week, I am experiencing challenges with MWEB; I app**** for a fibre line, the tech arrived to connect the fibre installation box. My fibre router was not delivered, bear in mind that I cannot receive messages nor a call bec of my Vodacom challenge, nor can I make calls. MWEB disconnects my current LTE despite me not being in possession of a fibre router. I cannot fathom how systems cannot talk to each other. How can a service provider disconnect your service when the same service provider is responsible for sending you a fibre router. A lack of training and a lack of will on the part of employees, we are sitting with service delivery challenges daily 😡