FD
Fatima D

1 reviews | Active since Oct 2013

08 Aug 2016, 03:32

Vodacom and MONDO useless!!! PATHETIC SERVICE

<p>MONDO called to sell me a CONTRACT. </p> <p>AFTER MUCH THOUGHT I agreed. </p> <p>Requested THEY activate my SIM card only on the 1ST of August. All was in order.</p> <p>1.-RECEIVED MY package 1 week later. </p> <p>2. The next day MY SIM was ACTIVATED on the 22 June. WRONG!!! :-)</p> <p>3. Was told to go to Vodacom to sort out MY transfer of the SIM.</p> <p>4. Vodacom refused to assist. Said it's ONLINE</p> <p>5. Money got deducted from my ACCOUNT.</p> <p>6 Called and spoke to 7 people to sort out the issue.</p> <p>7. Spoke to manager and resolutions. Told all Will be assorted In 48 hours.</p> <p>8. 125 passed and I wasn't credited MY money's or MY AIRTIME package.</p> <p>9. Just frustrated and wish to cancel!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2016, 05:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team