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Phetole M

1 reviews | Active since Apr 2014

27 Jan 2017, 08:27

Vodacom and Mondo Mobile trying to ***** me!!!!!!!!!!!!!!!!!!! I am Annoyed!!!!!!!!!!!!

<p>I have been calling vodacom since 21 December 2016 till today and they are giving me the run around I have been calling up Vodacom and Mondo the whole time and they never get back to me unless I call. I took up a Vodacom router contract with Mondo mobile and was told it is a 12 month contract and therefore requested that they listen to the recording. they then came back and told me they listened to the recording and therefore they deem my query invalid. I request to listen to the recording myself they are telling me Vodacom customer care system has been down for a full month now the technicians are working on it therefore i cannot get the recording as yet after i have waited since the 09th of January!! can Vodacom please do the right thing and get my Issue with Mondo sorted!!!! I so cannot wait to finish my contract and move on from Vodacom I have never felt so disrespected by a Service provider.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2017, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team